However, we think it’s a good idea to share with you some of the attributes and characteristics that make a great Homepro plumber. This will help you when sourcing a plumber outside of Homepro.ie but will also provide you with an insight into the level of professionalism we expect from our plumbers.
1. Registered & Qualified
This is a basic requirement that all our plumbers need to meet.
We ensure that all our plumbers are qualified and registered with the relevant governing body such as www.rgii.ie. We also check that all our plumbers have the adequate insurance in place and that it is up to date.
- Never use a plumber who is not registered with http://www.rgii.ie/ to work on anything gas related in your home and do not attempt to do this yourself. We cannot stress this enough. Take one look at this news report from the UK to see why.
2. Track Record & Experience.
In every industry past performance is always a great indication of future performance.
A good plumber should be able to provide you with references and testimonials to previous work they have carried out. Our business is based on ethical conduct and strong working relationships with our plumbers and our customers.
We require testimonials when hiring or signing a plumber up to our service. Once the plumber is hired or signed up we request feedback on every job complete to ensure both the customer and the plumber is happy with the job.
3. Quality Workmanship.
High quality workmanship goes without saying really. Quality workmanship is much more than getting a job done and getting out of there as quick as possible. Quality workmanship is one of the main reasons a customer will remember a plumber and use them again in future. Past performance and testimonials are a reliable indication of quality workmanship.
We have a rating system whereby we rate all of our plumbers, workmanship is one of the areas which we actively monitor. We will be publishing this information on our new website in the coming weeks.
4. Communication Skills.
Plain and simple, plumbers are busy guys (and girls). Their schedules can change at the drop of a hat and your job may have to take a back seat while he or she stops a leak from doing any more damage in another customer's home. Given this, good communication skills are vital. In our experience if a plumber cannot get to a job and the homeowner is notified in a timely manner it’s generally not a big deal.
However, when homeowners are left in the dark about delays or no shows this really, really winds people up.
We actively look for good communication skills in plumbers. We also look for new ways to improve the communication between our plumbers and customers.
As stated previously we build strong working relationships with both our customers and our plumbers. Honesty in everything we do is one of our core values. We expect the same form our plumbers, as should you.
We actively encourage our plumbers not to accept jobs if they do not have capacity to complete the job at a time that suits the customer. Plain and simple - honesty is best.
6. Nice Guys
We genuinely only work with plumbers we would be happy to have working in our own homes. A plumber may meet all the requirements on paper but if he or she isn’t pleasant to be around then it’s just not going to work. Sorry!!
This is by no means an exhaustive list but we hope it gives you an insight into the level professionalism we expect.